Growth accelerates when companies maximize retention and grow revenue per customer.
This process starts with an effective on-boarding program for new customers to ensure rapid time to value. Then sustained delivery of benefits and value to those customer is essential to ensure they continually pay for your products and services.
TeamThink guides companies to revamp, optimize and execute critical activities to maximize retention. Services include:
evaluate retention capabilities & status
Map out and evaluate the customer journey
Determine how quickly value is created and sustained for your customers
Assess the on-boarding process
Identify product and service delivery gaps leading to churn or stagnant revenue/customer
Review performance metrics
Assess tools and infrastructure used to support customer success activities
Develop strategies and tactics to address gaps that are limiting retention and organic growth
Document a revamped customer journey
Develop an execution plan to roll out changes to maximize support retention
Roll out a renewed on-boarding program
Implement dashboards that monitor core metrics including retention/renewal rates, churn metrics and average revenue per unit/account
Monitor and align marketing and sales and customer success activities