TeamThink implemented a sales and customer success program that more than tripled revenues for our software product, Renoworks Pro.
— Doug Vickerson, CEO, Renoworks

Growth accelerates when companies maximize retention and grow revenue per customer.

This process starts with an effective on-boarding program for new customers to ensure rapid time to value. Then sustained delivery of benefits and value to those customer is essential to ensure they continually pay for your products and services.

TeamThink guides companies to revamp, optimize and execute critical activities to maximize retention. Services include:

evaluate retention capabilities & status

  • Map out and evaluate the customer journey

  • Determine how quickly value is created and sustained for your customers

  • Assess the on-boarding process

  • Identify product and service delivery gaps leading to churn or stagnant revenue/customer

  • Review performance metrics

  • Assess tools and infrastructure used to support customer success activities

plan

  • Develop strategies and tactics to address gaps that are limiting retention and organic growth

  • Document a revamped customer journey

  • Develop an execution plan to roll out changes to maximize support retention

execute

  • Roll out a renewed on-boarding program

  • Implement dashboards that monitor core metrics including retention/renewal rates, churn metrics and average revenue per unit/account

  • Monitor and align marketing and sales and customer success activities


While TeamThink’s president, Sandor Kiss, was focused on acquiring new business, his account management skills and marketing expertise has nurtured our client accounts leading to organic business growth.
— Sean Rabey & Scott Haggar, Partners - Pump Interactive